Give a Meaningful Apology

Did you snap at a colleague who didn’t get her work done? Or did you miss an important deadline, messing up a coworker’s project timeline? When your mistake affects someone else, here’s how to make amends:

  • Admit that you were wrong. Own up to what you did — or failed to do.
  • Show you understand the repercussions. Don’t assume you know what your coworker feels or thinks, but acknowledge that you know you’ve negatively affected him.
  • Tell her what you will do differently. Reassure her that you won’t behave the same way in the future. Be specific about what you will change.

Source: Harvard Business Review – Management Tip of the Day

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: