Did you snap at a colleague who didn’t get her work done? Or did you miss an important deadline, messing up a coworker’s project timeline? When your mistake affects someone else, here’s how to make amends:
- Admit that you were wrong. Own up to what you did — or failed to do.
- Show you understand the repercussions. Don’t assume you know what your coworker feels or thinks, but acknowledge that you know you’ve negatively affected him.
- Tell her what you will do differently. Reassure her that you won’t behave the same way in the future. Be specific about what you will change.
Source: Harvard Business Review – Management Tip of the Day